At Dragon Ball Universe Store, we always want our customers to have the best shopping experience possible. If you have any issue with your order for any reason, please contact our support team and we will do our best to assist you.
1. Return Request Period
If you experience any issue with your order, please contact us within 7 days of receiving your item.
Please send your order number and a brief description of the issue to our support email so we can assist you as quickly as possible.
Official Support Channel:
- Email: support@dragonballz-universe.com
- Working Hours: Mon – Fri / 8:00 AM – 5:00 PM
Requests made after 7 days from the delivery date may not be eligible for return or exchange.
2. How to Request a Return or Exchange
To begin the process, please contact our customer support team via email and describe the issue with your order. Our support team will review your request and guide you through the next steps.
If a return is required, please follow these steps:
- Step 1: Carefully pack the item, preferably in the original packaging if available.
- Step 2: Send the item to the return address provided by our support team.
Please do not send items back without contacting support first.
3. Refund Process
Once we receive and inspect the returned item, we will notify you via email that the returned product has been received.
We will also inform you whether your refund request has been approved or rejected.
If approved, the refund will be processed and applied to your original payment method within several business days.
Typical refund processing times:
- PayPal payments: usually within 1-5 business days
- Credit/Debit cards: depending on your bank’s processing policy
4. Exchanges
If you would like to exchange your item for a different size or design, please contact our support team and we will assist you with the exchange process.
Please note:
- Customers are responsible for both return shipping and reshipping costs for exchange requests.
- Original shipping fees are non-refundable.
5. Damaged or Defective Products
If your item arrives damaged, defective, incorrect, or with a manufacturing issue, please contact our support team immediately.
We will work with you to resolve the issue as quickly as possible.
Depending on the situation, we may offer:
- A free replacement (resend).
- A full refund.
- Or another suitable solution.
6. Return Shipping Costs
If the issue is caused by us (for example: damaged item, wrong item, manufacturing defect):
You may receive:
- A free return label. Or
- A replacement without needing to return the item, or
- A full refund
Our support team will help determine the best solution for your case.
If the return is due to personal reasons (such as change of mind, ordering the wrong item, etc…):
- Customers will be responsible for return shipping costs
- Shipping fees are non-refundable
If a refund is issued, the return shipping cost may be deducted from the refund amount.
7. Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
-
Check your bank account again.
-
Contact your credit card company – it may take some time before your refund is officially posted.
-
Contact your bank – there is often processing time before a refund appears.
If you have completed these steps and still have not received your refund, please contact us at: support@dragonballz-universe.com
Our support team will gladly assist you.
Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact our customer support team at:
support@dragonballz-universe.com
We are always happy to help and ensure your satisfaction with Dragon Ball Universe Store.
Thank you for choosing Dragon Ball Universe Store.