Shipping times vary depending on your location. Please note that all orders require 1–5 business days for processing before shipment. Tracking numbers are generated after processing and will become active once the package is shipped.

Estimated Shipping Times:

• United States: 7–30 business days

• Canada & Europe: 10–30 business days

• Australia & New Zealand: 10–30 business days

• Mexico, Central & South America: 15–30 business days

Production Time (for certain products):

Some items are made to order and require additional production time before shipping:

– Custom handmade products (e.g., shoes): 7–15 business days for production
– 3D printed items (e.g., Hawaiian shirts, apparel): 3–5 business days for production

Tracking numbers may be created after processing but will only update once the item has been shipped.

Important Notes:

Some countries, including Mexico, Norway, and Brazil, may require a tax ID or personal identification number for customs clearance. If needed, our support team will contact you via email to request this information before your package is shipped.

Please also note that unexpected situations such as customs inspections, severe weather conditions, shipping carrier delays, strikes, or other global events may affect estimated delivery times (ETA).

We truly appreciate your patience and understanding while your order is on the way.

Creating an account is completely optional. You can place an order on our website without registering.

After completing your purchase, our system may send you an email asking if you would like to create an account using your order information.

All important updates about your order — including confirmation, shipping updates, and tracking information — will be sent directly to your email inbox.

So the most important thing is to make sure your email address and shipping address are entered correctly when placing your order.

The rest will be taken care of by our team.

If you provide the wrong shipping address, the order will not be able to reach you, we determine the wrong shipping address is an important issue and you need to contact us immediately via email:
support@dragonballz-universe.com
Support will contact you to confirm and update the correct address within 12 working hours.

You will receive updates about your order through email notifications.

Once your order is placed, an order confirmation email will be sent to the email address you provided at checkout. Later, when your order ships, you will also receive a shipping confirmation email with tracking information.

If you do not receive any email from us, it is possible that the email address was entered incorrectly during checkout. In this case, please contact our support team and we will be happy to assist you.

Support Email: support@dragonballz-universe.com

Note: In some cases, our emails may be filtered into your Spam or Junk folder, so please check there as well.

If your tracking link shows no information:

Please don’t worry — this can happen when the tracking number has just been created or when the shipping carrier is not automatically detected by the system.

You can either:

• Contact our support team for assistance, or
• Manually track your package at https://t.17track.net/ by entering your tracking number.

Some shipping carriers may require manual carrier selection before the tracking information appears.

To ensure the safety of your credit card, we only provide payment via Paypal wallet. We are therefore unable to obtain your credit card information.
You can pay by credit card through paypal wallet for absolute protection.
Read our payment method sign if you still don’t understand:
https://dragonballz-universe.com/payment-method/

We are proud to offer international shipping services that currently operate in over 240 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.As effect of pandemic, the shipping freight rises too much so we cannot support free shipping anymore, Apologize for this inconvenience.

In most cases, your items will be packed and shipped together in one package.

However, if your order includes multiple items or custom products, they may be processed and shipped from different warehouses or production facilities. In these cases, your order may arrive in separate packages.

If your order is split into multiple shipments, separate tracking numbers will be provided for each package so you can easily follow the delivery progress.

Please make sure that your email address is entered correctly at checkout, as all shipping updates and tracking information will be sent there.